Practice Information

Accidents and Emergencies
In the case of an emergency or accident always telephone the surgery first on 9764 1617, and you will be advised on the most appropriate course of action.
Appointments
We prefer patients to make appointments wherever possible. As we are a large clinic we can offer a choice of either male or female Doctors at most times. Patients with appointments will naturally be given priority over casual callers. In cases of emergency or urgent medical care, patients will be seen immediately without an appointment. Should you require more time with your Doctor please inform the receptionist to make a long appointment. In the case of an acute illness, particularly a child, please let the receptionist know.

New patients have the option to download and complete paperwork before attending their appointment.

New Patient Information Form  Download

New Patient Medical History Summary  Download

Billing Policy
1st April, 2015

BULK BILLING

Bulk billing is available for children under 16 years of age, who have an appointment, between the hours of 8am and 6pm Monday to Friday.

In addition, Bulk billing appointments are also available for Pension, Concession or Health Care Card holders between the hours of 12pm and 3pm Monday to Friday with the following doctors:

 

Dr Des Darrer Dr Sylvia Ng
Dr Dirk Ebert (Aged Pensioners only) Dr Simone Weragoda
Dr Andrew Gan Dr Samudra Peiris
Dr Pearl Mak Dr Upkar Sara
Dr Adel Nashed (Thursdays only) Dr Elisha Harris

Dr Sue Zhang

Dr Suyama Jayawardena, Dr Dick Merigan, Dr Wafa Michaels, Dr Elsa Ng, Dr Monika Patel and Dr Lisa Yoffa do not offer Bulk billing for Pension, Concession or Health Care Card appointments between 12pm and 3pm.

OUT-OF-POCKET FEES

WEEKDAYS & SATURDAYS until 1pm

If PAID on the day:

$30.00 for the 1st family member
$15.00 for the 2nd if seen at the same time
Bulk Billed for the 3rd and subsequent family members
I.e. $30.00 fee for one person
$45.00 fee two or more members of the same family
If NOT PAID on the day: a $5 administration fee is added to each account

SATURDAY (after 1pm), SUNDAYS & PUBLIC HOLIDAYS

If PAID on the day:

$40.00 for the 1st family member
$20.00 for the 2nd if seen at the same time
Bulk-billed for the 3rd and subsequent family members
I.e. $40.00 fee for one person
$60.00 for two or more members of the same family
If NOT PAID on the day: a $5 administration fee is added to each account

If you pay the full consultation fee we can arrange for Medicare to pay the rebate directly into your bank account if you have registered your bank details with Medicare (generally within 2 business days), or you can take the receipt to Medicare to arrange the rebate.

Alternatively, when you pay the out-of-pocket (gap) fee you will then be sent a cheque from Medicare for the balance of the consultation fee. This cheque will be made out to Rowville Health or to the Doctor you saw. Please return this cheque and remittance to the clinic either in person or by post as soon as possible.

Confidentiality
Our medical practice has a policy of protecting the privacy and confidentiality of all patient’s personal health information.
Disclaimer: Rowville Health has compiled the material contained on this website. This information is intended only as a guide to assist parents and families to make informed child care decisions. Some of the information incorporates the views of third parties and may not necessarily be upheld by Rowville Health. Links contained within this website do not imply endorsement by Rowville Health.
Privacy
This Privacy Policy applies to all publicly accessible pages on the website located at www.rowvillehealth.com. Rowville Health does not have any responsibility for the privacy policies or practices of third party sites linked to this site. If you have any questions about this site, or the application of this Privacy Policy or a request for access to information held please contact us.

Our Clinic’s Privacy Policy can be found here: Download

Home Visits
If possible please telephone before noon if a home visit is required.

Home visits are available for regular patients who live within a reasonable distance of the practice, and have a medical condition that prevents them attending the practice.

We charge standard AMA rates. A gap of $80 is payable on the day for all home visit consultations.

After Hours Service

We provide additional After Hours service as follows:
Between 7am and 8am and between 6pm and 9pm Monday to Thursday
Between 7am and 8am and between 6pm and 8pm Friday
Between 8am and 5pm on Saturday, Sunday, and Public Holidays.

When The Surgery is Closed

Should you still require an urgent after hour’s home visit please dial 9389 3627 and we will arrange for one of our Doctors to attend. There will be a private charge of $300 for an urgent overnight attendance.

For the cost of a local call, you can contact:

Nurse-on-Call on 1300 60 60 24

Alternatively you could present to:

The Angliss Hospital – Accident & Emergency Department
Albert Street, Ferntree Gully
Telephone 9759 1940

Parking
Parking is available outside the practice. Disabled access is available at the front of the practice.
Accredited Training Practice
Rowville Health is an Accredited Training Practice with EV GP Training in the delivery of the Australian General Practice Training Programme. We work in partnership with EV GP Training to train the next generation of GPs for our community. Our practice has GPs who supervise, mentor and support registrars (doctors in training). Accredited GP Training
Test Results
The introduction of Victorian and Federal Government Privacy Legislation in 2002 creates certain legal obligations for doctors as to how personal health information may be conveyed to patients. In line with these requirements it is necessary for patients to make an appointment to see their doctor for follow up of all test results. This includes those of a routine nature, unless otherwise advised by the treating doctor.

A discounted fee may apply for this followup consultation.

In unusual circumstances, your doctor may suggest that you ring and speak to the nurse on during the following times – Wednesday 8am-12pm, Saturday 8am-5pm or Sunday 8am-5pm. If the results are not normal, the nurse will inform you of this and suggest you make an appointment with your doctor.

Repeat Prescriptions
Legal constraints and Best Practice Procedures dictate that a consultation is made for all repeat prescriptions.
Telephone Policy
We have an automated telephone system to direct your calls to the appropriate area and answer your call more efficiently.

Press 0 if your call is an emergency
Press 1 for General Practitioner appointments or enquiries
Press 2 for Chiropractor, Physiotherapist or Specialist appointments or enquiries
Press 4 for Molewise Skin Clinic appointments
Call (03) 8288 1191 for all Dentist appointments or enquiries

Telephoning Your Doctor
You can contact Doctors in this practice by telephone during surgery hours. A message will be taken when the Doctor concerned is with another patient or unavailable.
Referral Policy
It is a legal requirement under the Medicare Act that a referral to a specialist only be given after due consideration by the treating physician. This obviously requires the physical attendance to the practice.
Updating Your Records
Please let the receptionist know if you have changed your Name, Address or Telephone Number/s. If your child has a different surname to yours, please make the appointment under the appropriate names. If you have a new baby, ask our receptionist to help you to register your child with Medicare.
Complaints and Suggestions
We constantly strive to give you the best possible holistic care and attention. From time to time this practice invites patients to complete a questionnaire on their views of the practice and how it could be improved. These questionnaires are completely confidential and help us to improve our services. We endeavour to provide the best possible care according to AMA ethics.

If you have any suggestions or are unhappy about any aspects of our service, please ask to see the Office Manager who will be more than happy to listen to you. Patients wishing to make their complaint to an outside source can contact the Health Complaints Commissioner on 1300 582 113 or at Level 26, 570 Bourke Street Melbourne 3000.