Practice Information

Accidents and Emergencies
In the case of an emergency or accident always telephone the surgery first on 9764 1617, and you will be advised on the most appropriate course of action.
Appointments
We prefer patients to make appointments wherever possible. As we are a large clinic we can offer a choice of either male or female Doctors at most times. Patients with appointments will naturally be given priority over casual callers. In cases of emergency or urgent medical care, patients will be seen immediately without an appointment. Should you require more time with your Doctor please inform the receptionist to make a long appointment. In the case of an acute illness, particularly a child, please let the receptionist know.

New patients have the option to download and complete paperwork before attending their appointment.

New Patient Information Form  Download

Billing Policy
1st June, 2024

FEES FOR FACE-TO-FACE AND TELEHEALTH APPOINTMENTS

WEEKDAYS BEFORE 8AM AND AFTER 8PM

Telehealth appointment $100.00 (medicare rebate $41.40)
Standard appointment $100.00 (medicare rebate $53.90)
Extended appointment $138.00 (medicare rebate $92.45)
Prolonged appointment $176.00 (medicare rebate $129.65)

 

WEEKDAYS

Telehealth appointment $88.00 (medicare rebate $41.40)
Standard appointment $88.00 (medicare rebate $41.40)
Long appointment $126.00 (medicare rebate $80.10)
Prolonged appointment $164.00 (medicare rebate $118)

 

SATURDAYS BEFORE 1PM

Telehealth appointment $98.00 (medicare rebate $41.40)
Standard appointment $98.00 (medicare rebate $41.40)
Long appointment $136.00 (medicare rebate $80.10)
Prolonged appointment $174.00 (medicare rebate $118)

 

SATURDAY AFTER 1PM, SUNDAYS & PUBLIC HOLIDAYS (no bulk-billing)

Telehealth appointment $110.00 (medicare rebate $41.40)
Standard appointment $110.00 (medicare rebate $53.90)
Long appointment $148.00 (medicare rebate $92.45)
Prolonged appointment $185.00 (medicare rebate $129.65)

 

*Some procedures and/or consultations may incur a higher fee. Please discuss this with your GP at the time of consultation.

FTA (Failure To Attend)
When patients miss appointments without proper notice, it often means others in need are unable to see a doctor. Fees for missed appointments (including cancelling less than 4 hours prior to scheduled time), are as follows:
Single appointment – $40
Double appointment – $80
Weekend appointment – $55

 

If NOT PAID on the day: a $5 administration fee is added to each account

 

BULK BILLING

Bulk billing is available for children aged 15 years and under, who have an appointment, between the hours of 8am and 3:40pm Monday to Friday (excluding Dr Lisa Yoffa).

Bulk billing is available for all childhood immunisations who have an appointment Monday to Friday, between the hours of 8am and 3:40pm.

Bulk billing appointments are also available for Pension, Concession or Health Care Card holders between the hours of 12pm and 3pm, Monday to Friday with the following doctors:

Dr Dirk Ebert (Aged Pensioners only) Dr Simone Weragoda
Dr Homira Bashari Dr Zoe Hutton
Dr Samudra Peiris Dr Cheten Mistry
Dr Caroline Macindoe Dr Gowthri Ragunathan
Dr Adel Nashed (Thursdays only) Dr Parthipan Balasubramaniam
Dr Elisha Harris (Mondays and Wednesdays only) Dr Cassie Zhou

 

Dr Des Darrer, Dr Suyama Jayawardena, Dr Dick Merigan, Dr Wafa Michaels, Dr Monika Patel, Dr Natasha Gupta, Dr Andrew Gan, Dr Sylvia Ng, Dr Vasu Sellathurai and Dr Lisa Yoffa do not offer Bulk billing for Pension, Concession or Health Care Card appointments between 12pm and 3pm.

Confidentiality
Our medical practice has a policy of protecting the privacy and confidentiality of all patient’s personal health information.
Disclaimer: Rowville Health has compiled the material contained on this website. This information is intended only as a guide to assist parents and families to make informed child care decisions. Some of the information incorporates the views of third parties and may not necessarily be upheld by Rowville Health. Links contained within this website do not imply endorsement by Rowville Health.
Privacy
This Privacy Policy applies to all publicly accessible pages on the website located at www.rowvillehealth.com. Rowville Health does not have any responsibility for the privacy policies or practices of third party sites linked to this site. If you have any questions about this site, or the application of this Privacy Policy or a request for access to information held please contact us.

Our Clinic’s Privacy Policy can be found here: Download

Home Visits
If possible please telephone before noon if a home visit is required.

Home visits are available for regular patients who live within a reasonable distance of the practice, and have a medical condition that prevents them attending the practice.

We charge standard AMA rates. A gap of $80 is payable on the day for all home visit consultations.

After Hours Service

We provide additional After Hours service as follows:
Between 7am and 8am and between 6pm and 9pm Monday to Thursday
Between 7am and 8am and between 6pm and 8pm Friday
Between 8am and 5pm on Saturday, Sunday, and Public Holidays.

When The Surgery is Closed

Should you still require an urgent after hour’s home visit please dial 9389 3627 and we will arrange for one of our Doctors to attend. There will be a private charge of $300 for an urgent overnight attendance.

For the cost of a local call, you can contact:

Nurse-on-Call on 1300 60 60 24

Alternatively you could present to:

The Angliss Hospital – Accident & Emergency Department
Albert Street, Ferntree Gully
Telephone 9759 1940

Parking
Parking is available outside the practice. Disabled access is available at the front of the practice.
Accredited Training Practice
Rowville Health is an Accredited Training Practice with EV GP Training in the delivery of the Australian General Practice Training Programme. We work in partnership with EV GP Training to train the next generation of GPs for our community. Our practice has GPs who supervise, mentor and support registrars (doctors in training). Accredited GP Training
Test Results
The introduction of Victorian and Federal Government Privacy Legislation in 2002 creates certain legal obligations for doctors as to how personal health information may be conveyed to patients. In line with these requirements it is necessary for patients to make an appointment to see their doctor for follow up of all test results. This includes those of a routine nature, unless otherwise advised by the treating doctor.

A discounted fee may apply for this followup consultation.

In unusual circumstances, your doctor may suggest that you ring and speak to the nurse on during the following times – Wednesday 8am-12pm, Saturday 8am-5pm or Sunday 8am-5pm. If the results are not normal, the nurse will inform you of this and suggest you make an appointment with your doctor.

Repeat Prescriptions
Legal constraints and Best Practice Procedures dictate that a consultation is made for all repeat prescriptions.
Telephone and Email Policy
We have an automated telephone system to direct your calls to the appropriate area and answer your call more efficiently.

Press 0 if your call is an emergency
Press 1 for General Practitioner appointments or enquiries
Press 2 for Chiropractor, Physiotherapist or Specialist appointments or enquiries
Call (03) 9764 1662 for QC Skin Cancer & Laser Clinic appointments or enquiries
Call (03) 8288 1191 for all Dentist appointments or enquiries

We do not use emails to discuss test results or information about your health. Although information is encrypted we cannot be sure of information being intercepted, and your privacy and confidentiality being compromised.

Telephoning Your Doctor
You can contact Doctors in this practice by telephone during surgery hours. A message will be taken when the Doctor concerned is with another patient or unavailable.
Referral Policy
It is a legal requirement under the Medicare Act that a referral to a specialist only be given after due consideration by the treating physician. This obviously requires the physical attendance to the practice.
Updating Your Records
Please let the receptionist know if you have changed your Name, Address or Telephone Number/s. If your child has a different surname to yours, please make the appointment under the appropriate names. If you have a new baby, ask our receptionist to help you to register your child with Medicare.
Complaints and Suggestions
We constantly strive to give you the best possible holistic care and attention. From time to time this practice invites patients to complete a questionnaire on their views of the practice and how it could be improved. These questionnaires are completely confidential and help us to improve our services. We endeavour to provide the best possible care according to AMA ethics.

If you have any suggestions or are unhappy about any aspects of our service, please ask to see the Office Manager who will be more than happy to listen to you. Patients wishing to make their complaint to an outside source can contact the Office of The Australian Information Commissioner, on 1300 363 992.