Practice Information
Accidents and Emergencies
Appointments
Billing Policy
1st September 2026
FEES FOR FACE-TO-FACE AND TELEHEALTH APPOINTMENTS
WEEKDAYS BEFORE 8AM AND AFTER 8PM
| Telehealth appointment | $112.65 (medicare rebate $45.05) |
| Standard appointment | $112.65 (medicare rebate $58.65) |
| Extended appointment | $181.55 (medicare rebate $100.55) |
| Prolonged appointment | $221.95 (medicare rebate $140.95) |
WEEKDAYS between 8am and 8pm
| Telehealth appointment | $99.05 (medicare rebate $45.05) |
| Standard appointment | $99.05 (medicare rebate $45.05) |
| Long appointment | $168.10 (medicare rebate $87.10) |
| Prolonged appointment | $209.35 (medicare rebate $128.35) |
SATURDAYS BEFORE 1PM
| Telehealth appointment | $109.05 (medicare rebate $45.05) |
| Standard appointment | $109.05 (medicare rebate $45.05) |
| Long appointment | $178.10 (medicare rebate $87.10) |
| Prolonged appointment | $219.35 (medicare rebate $128.35) |
SATURDAY AFTER 1PM, SUNDAYS & PUBLIC HOLIDAYS
| Telehealth appointment | $122.65 (medicare rebate $45.05) |
| Standard appointment | $122.65 (medicare rebate $58.05) |
| Long appointment | $191.55 (medicare rebate $100.55) |
| Prolonged appointment | $231.95 (medicare rebate $140.95) |
*Some procedures and/or consultations may incur a higher fee. Please discuss this with your GP at the time of consultation.
FTA (Failure To Attend)
When patients miss appointments without proper notice, it often means others in need are unable to see a doctor. Fees for missed appointments (including cancelling less than 4 hours prior to scheduled time), are as follows:
Single appointment – $40
Double appointment – $80
Weekend appointment – $55
If NOT PAID on the day: a $5 administration fee is added to each account
BULK BILLING
Bulk billing is available for children aged 15 years and under, who have an appointment, between the hours of 8am and 3:40pm Monday to Friday (excluding Dr Lisa Yoffa).
Bulk billing is available for all childhood immunisations who have an appointment Monday to Friday, between the hours of 8am and 3:40pm.
Bulk billing appointments are also available for Pension, Concession or Health Care Card holders between the hours of 12pm and 3pm, Monday to Friday with the following doctors:
| Dr Dirk Ebert (Aged Pensioners only) | Dr Simone Weragoda |
| Dr Daniel Diamond | Dr Jinni Zhu |
| Dr Samudra Peiris | Dr Cheten Mistry |
| Dr Caroline Macindoe | Dr Gowthri Ragunathan |
| Dr Adel Nashed (Thursdays only) | Dr Parthipan Balasubramaniam |
| Dr Elisha Harris (Mondays and Wednesdays only) | Dr Cassie Zhou |
| Dr Sudi Godagama | |
| Dr Sadunee Jayasuriya | Dr Homira Bashari |
Dr Des Darrer, Dr Suyama Jayawardena, Dr Dick Merigan, Dr Monika Patel, Dr Andrew Gan, Dr Sylvia Ng, and Dr Lisa Yoffa do not offer Bulk billing for Pension, Concession or Health Care Card appointments between 12pm and 3pm.
Confidentiality
Our medical practice has a policy of protecting the privacy and confidentiality of all patient’s personal health information.
Disclaimer: Rowville Health has compiled the material contained on this website. This information is intended only as a guide to assist parents and families to make informed child care decisions. Some of the information incorporates the views of third parties and may not necessarily be upheld by Rowville Health. Links contained within this website do not imply endorsement by Rowville Health.
Privacy
This Privacy Policy applies to all publicly accessible pages on the website located at www.rowvillehealth.com. Rowville Health does not have any responsibility for the privacy policies or practices of third party sites linked to this site. If you have any questions about this site, or the application of this Privacy Policy or a request for access to information held please contact us.
Our Clinic’s Privacy Policy can be found here: Download
Home Visits
If possible please telephone before noon if a home visit is required.
Home visits are available for regular patients who live within a reasonable distance of the practice, and have a medical condition that prevents them attending the practice.
We charge standard AMA rates. A gap of $80 is payable on the day for all home visit consultations.
After Hours Service
We provide additional After Hours service as follows:
Between 7am and 8am and between 6pm and 9pm Monday to Thursday
Between 7am and 8am and between 6pm and 8pm Friday
Between 8am and 5pm on Saturday, Sunday, and Public Holidays.
When The Surgery is Closed
Should you still require an urgent after hour’s home visit please dial 9389 3627 and we will arrange for one of our Doctors to attend. There will be a private charge of $300 for an urgent overnight attendance.
For the cost of a local call, you can contact:
Nurse-on-Call on 1300 60 60 24
Alternatively you could present to:
The Angliss Hospital – Accident & Emergency Department
Albert Street, Ferntree Gully
Telephone 9759 1940
Parking & Accessibility
On‑site parking is available for our patients. Disabled access is conveniently located at both the front and rear entrances
Accredited Training Practice
Rowville Health is an Accredited Training Practice with RACGP Training in the delivery of the Australian General Practice Training Programme. We work in partnership with RACGP Training to train the next generation of GPs for our community. Our practice has GPs who supervise, mentor and support registrars (doctors in training).
Test Results
The introduction of Victorian and Federal Government Privacy Legislation in 2002 creates certain legal obligations for doctors as to how personal health information may be conveyed to patients. In line with these requirements it is necessary for patients to make an appointment to see their doctor for follow up of all test results. This includes those of a routine nature, unless otherwise advised by the treating doctor.
Repeat Prescriptions
Legal constraints and Best Practice Procedures dictate that a consultation is made for all repeat prescriptions.
Telephone and Email Policy
We have an automated telephone system to direct your calls to the appropriate area and answer your call more efficiently.
Press 0 if your call is an emergency
For a General practitioner appointment or enquiry press 1
For a Specialist appointment or enquiry press 2
For New View Psychology please call 1300830687
For Performance Plus Physiotherapy call 98982240
For QC Skin Cancer & Laser Clinic call 97641662
For SC Family Dental call 9056 3888
We do not use emails to discuss test results or information about your health. Although information is encrypted we cannot be sure of information being intercepted, and your privacy and confidentiality being compromised.
Telephoning Your Doctor
You can contact Doctors in this practice by telephone during surgery hours. A message will be taken when the Doctor concerned is with another patient or unavailable.
Referral Policy
It is a legal requirement under the Medicare Act that a referral to a specialist only be given after due consideration by the treating physician. This obviously requires the physical attendance to the practice.
Updating Your Records
Please let the receptionist know if you have changed your Name, Address or Telephone Number/s. If your child has a different surname to yours, please make the appointment under the appropriate names. If you have a new baby, ask our receptionist to help you to register your child with Medicare.
Complaints and Suggestions
We constantly strive to give you the best possible holistic care and attention. From time to time this practice invites patients to complete a questionnaire on their views of the practice and how it could be improved. These questionnaires are completely confidential and help us to improve our services. We endeavour to provide the best possible care according to AMA ethics.
If you have any suggestions or are unhappy about any aspects of our service, please ask to see the Practice Manager who will be more than happy to listen to you. Patients wishing to make their complaint to an outside source can contact the Office of The Australian Information Commissioner, on 1300 363 992.
Zero Tolerance Policy
Our practice strives to provide a safe environment for all.
Threatening, aggressive or violent language and behaviour towards our staff will not be tolerated.
